At MINDYES, we believe that quality and peace of mind are essential parts of every outdoor living experience. That’s why we stand behind our products with a reliable warranty and responsive customer support.

3-Year Limited Warranty

All MINDYES products are covered by a 3-year limited warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal residential use.

What Is Covered

This warranty includes protection against manufacturing defects in the following areas:

Structural Components

· Frame deformation or structural failure under normal use

· Cracking or warping caused by manufacturing defects

Functional Parts

· Hardware components and fittings

· Mechanical moving parts (if applicable)

· Product-integrated systems designed for normal operation

Material Defects

· Manufacturing-related defects in materials or finishes

· Failure not caused by external damage or misuse

What Is Not Covered

This warranty does not cover:

· Damage caused by improper installation or assembly

· Misuse, abuse, or neglect of the product

· Accidental damage or external impact

· Modifications or unauthorized repairs

· Normal wear and tear over time

· Damage caused by weather extremes beyond product specifications

Warranty Service

If a covered issue occurs within the warranty period, we will provide one of the following solutions based on the situation:

· Replacement of defective parts

· Repair guidance or technical support

· Partial or full replacement (depending on severity)

All warranty decisions are made after inspection of the issue.

Replacement Parts for Non-Covered Issues

If damage is not covered under warranty (for example, user-caused damage), we still provide support and replacement parts at a reasonable cost. Please contact us for assistance.

How to Submit a Warranty Claim

To request warranty support, please contact us at:

Email: support@mindyes.com

Please include:

· Order number or proof of purchase

· Description of the issue

· Clear photos or videos (if applicable)

Our support team will respond within 24–48 hours and guide you through the next steps.

Support Commitment

At MINDYES, our commitment does not end after delivery. We aim to provide long-term product support and a smooth ownership experience.

Whether it’s installation guidance, replacement parts, or product questions, our team is here to help ensure your outdoor space remains functional, reliable, and enjoyable.